camera not working for sign-in

Eljay66Eljay66 Level 1
edited February 2021 in ZenBook
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Detailed description:


  • Can someone advise why the camera on my ZenBook 14 won't work. It was fine and then stopped working. I've checked privacy settings etc and the camera is actually working but for sign-in I keep getting a message to say 'Something went wrong - couldn't turn on camera'

  • Hello Eljay66,

    Which model do you have? UX4...?

    and the camera does not work for Windows Hello ? or also on regular video call?

    Thank you.

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