Selfie camera and wide angled camera is not working

ansimnansimn Level 1
edited February 4 in ZenFone 5 Series

Suddenly my selfie camera and wide angled camera is not working, front camera is not working even after pressing the camera flip button, no error msg, it keepa on showing contents from rear camera, also menu option to toggle between primary camera and wide angled camera is not showing up, using the latest Android 10 os


Comments

  • Hi, we'd request you follow the below steps:

    1. Check your phone for the latest software version.

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

    6. Last option would be to visit the service centre to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

  • ansimnansimn Level 1
    edited January 5

    Thx for the quick support, ,I tried out safe boot as per ur suggestion, now both selfie camera and wide angled camera are working fine 👍 my phone model is s zenfone 5z,


This discussion has been closed.