Very bad service of 50k phone (i made mistake to choose rog/asus)
harshpatel24121999
Level 1
My phone facing hardware issue of balckout from purchase.. i tried reset nothing fixed. I created log.
My nearest service centre is 38km far.. i gone service centre at Saturday and it was closed. 38km+38km trip wasted..
I am job person... I only free for go that far is only weekend and at weekend service centre is closed... (Dont say to leave for one day in job... I spent 50k for primium phone.. now i need to get good service also)
In my home town asus laptop pickup and drop service available... Why it didnt available for phone??? We paid 50k not free...
My hometown area pincode: 388120
@Titan_ASUS @laura @Anders_ASUS @kikoly @Mister @Kris tag proper person who can solve my problem...
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It's not asus' fault that you didn't see if they were open on a Saturday.
Just mail it in, stop being so entitled.
Yes, that was my fault.. i think it will open Saturday...
Bro i cant sure about courier... Its 50k phone.. in my hometown.. pickup and drop available for laptops... Asus can pickup my phone with any laptop and drop in my hometown when service done...
i understand why youd think it'd be open on a saturday, id probably think the same. it may very well be open on saturdays, but being the new year they might be on holidays
from what ive seen on the forums, asus wont pick up a phone but will pickup a laptop??? im not sure why that is, maybe cuz phones are easier to lose or something?
I wish you the best of luck getting it fixed !
Wrong forum, go to the Rog2 forums
The Indian moderator is @ARP_ASUS , you can ask him for help.
I have rog 3...
I gone at 26-12-2020...
Thanks..
After that i contact one modarator . I created log as she said and reset phone... I think problem solved .. but yesterday blackout happened again..
Thank you... I think @ARP_ASUS will solve my problem.
Hi Harsh,
Please DM your details. I think service team is already in touch with you.
How to dm? 😅
(I am new in zentalk)
I am talking with christine now. In disscusion. I will contact you if i need.
Hi [email protected]
On 22th December> I had first contacted with you.
On 23th December> I told you that one of your "issue" is normal behavior of non-biological features security design and one of your issue requires further information (e,g. update to V122, perform the Factory Reset..) for initial checking.
https://zentalk.asus.com/en/discussion/42068/
On 24th December> You reported that your issue reappeared so I asked you more question and the logs from you for further checking.
On 25th/26th December> You provided me the logs and you told me that you visited the Repair Center on Saturday yet the RC was closed. However, that period is Christmas Holiday+Saturday and I replied you on Monday morning once I accessed the office.
From 28th December up to now, we have worked on some troubleshooting and your case is now under initial investigation by our tech team as we hope to shorten your device repair time at the repair center, that is why I have not arranged the repair till now.
If you think we have any room for improvement of the process, please do not hesitate to let me know. Thank you.