UnlockTool not working

omgmashinaomgmashina Level 1
edited February 2021 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ZenFone Max Pro (M2)
  2. Firmware Version: PKQ1.WW_Phone-16.2017.2010.101-20201127
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): UnlockTool

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


google translate: "You did not enter a PIN to verify your device. Do you still want to unlock your device?"

After I click OK, the phone restarts and fastboot writes the following

# fastboot flash recovery /home/omgmashina/Downloads/twrp-3.5.0_9-0-X01BD.img

target reported max download size of 536870912 bytes
sending 'recovery' (29800 KB)...
OKAY [ 1.531s]
writing 'recovery'...
FAILED (remote: Flashing is not allowed in Lock State)
finished. total time: 1.532s


  • Hi omgmashina

    Thank you for your asking. I can not provide further unlock tool assistance yet you may try the following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Factory data reset"

    5. "Reboot system now"

    #Hardware Reset Guide


    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

  • After these steps, will the phone be unlocked, or will I be able to unlock it with UnlockTool?

  • Hi omgmashina

    After checking your SN and IMEI as you provided, your device was already unlocked on 2021/1/5 early morning (approximately 30 mins after you reply the thread). If you have further unlock tool related question, please check on some power user websites. Thank you.

This discussion has been closed.