Help: Dual sim not working

edited February 2 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 2
  2. Firmware Version: Latest
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: It happened last night on 1st Jan21
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The sim 1 is refusing to switch on; I tried to put the sim in sim slot 2 to check if it was problem of sim card slot but it's not.


When I try to switch on this button, it flashes and goes back to setting screen and nothing happens. Only both network try to connect again but sim 1 is still in switch off mode.


Is there something stopping Sim 1 to getting on ?.


It is Airtel network. It was working fine until last night. Today, when I woke up I found that airtel didn't had network and it was sim which was refusing to switch on.


Any advice?.



Comments

  • ronald1985ronald1985 127.0.0.1 Level 5


    Ensure you have properly seated the sim card in the tray and the tray and slot is free from obstacles.

    Go to calculator and type in .12345+=

    Press on Single Test and then Sim Card Test with a sim card in the sim tray.

    Please share the result.

    The other thing you can help is try to place your other sim (non-Airtel sim) in sim tray 1, share the result.

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