Could not unlock my phone by fingerprint after update to A11

newnewsnewnews Level 2
edited February 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ZENFONE 6
  2. Firmware Version:
  3. Rooted or not: NO
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



I updated the A11 yesterday. Everything seems fine except one issue. Now I am not able to unlock my phone use fingerprint. The screen lights up after I place my finger, but asking the passcode to unlock. Any idea?



  • Fresh install should do a trick i suppose.

  • Found the problem, it is caused by incorrect setting for nova launcher. It is working fine now.

    However, I cannot creat shortcut for VPN settings. Asus doesn't have quick setting for VPN, so I created VPN shortcut in home screen, but it stop working on A11.

  • Some third-party apps have limited compatibility with A11 when it comes to functionality, perhaps you can wait for the developers to make some enhancements or find solutions in similar threads.

This discussion has been closed.