Could not unlock my phone by fingerprint after update to A11

newnewsnewnews Level 1
edited February 1 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ZENFONE 6
  2. Firmware Version:
  3. Rooted or not: NO
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



I updated the A11 yesterday. Everything seems fine except one issue. Now I am not able to unlock my phone use fingerprint. The screen lights up after I place my finger, but asking the passcode to unlock. Any idea?



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