Frequently shutting down while getting calls

Archana_LArchana_L Level 1
edited January 29 in ROG Phone 3

Using Rog 3 since 2months, and now after the Dec security patch updates the device is getting shut down automatically while getting any sort of calls, be it an audio call or a video call. Many a times there's no notification of any missed calls as well.

Kindly assist ASAP!

Comments

  • Hi Archana,

    Really sorry as you are facing this issue even after the latest firmware version update. '

    Request you to try factory reset once on your phone.

    If the issue is still not solved, Please visit the nearest service center:

    https://www.asus.com/in/support/service-center/india

    Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.

This discussion has been closed.