Grey lines and green flicker on webcam Grey - please help!

mhaber7mhaber7 Level 1
edited April 3 in VivoBook
  1. System: Win10
  2. Battery or AC: both
  3. Model: X412FJ
  4. Frequency of occurrence: all the time
  5. Reset OS:
  6. Screenshot or video: yes

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Detailed description:Detailed description:My camera is green and grey flickering all the time!! even when not plaguued to AC. it happense with any app. i have upadted all the drivers. BIOS is updated to version 302 (attached). what is the solution??

Comments

  • these are the images of the BIOS and the problem

  • Hello mhaber7,

    For your issue, it's more likely to be the environment interference and light issue.

    If you move to another room, does it happen as well?

    Thank you.

  • thank you, yes, it happense in any light and everywhere.

  • Hello mhaber7,

    Please kindly send your device to service center for further examination.

    Thank you.

  • mhaber7mhaber7 Level 1

    Hello, an update:

    i noticed that when i am using the camera in bright outdoor light, it works well (small green lines distractions)

    Indor, or at night, the problem occure all the time. Is that leads to a conclusion that the camera is OK but this is driver / BIOS/ sw issue?

  • Hello mhaber7,

    For your issue, it's more likely to be the environment interference and light issue.

    Thank you.

  • is there any Asus/ webcam vendor application that i can improve the picture quality?

  • Hello mhaber7,

    You may enter device manager, and find Camera> Update driver> Search Automatically online for new driver.

    Thank you.

  • no update when i do that. Very furstrating! new strong laptop with so poor webcam quality.

  • Hello mhaber7,

    I'm sorry and thank you for the feedback.

  • Please help - I have the green flash / grey lines issue with my Vivo book - is there a Bios fix? - please advise.

  • Hello Brain,

    Which model do you have?

    And the issue only occur when you plug in the adapter?

    Thank you.

  • Hi Blake,

    ONLY when I plug in the adapter.

    I have a vivobook model S512FL-PH55 (S512F)

    Please advise,

    thanks,

    Brian

  • Hello Brain,

    BIOS send in PM. Please check.

    Thank you very much.

This discussion has been closed.