UX430U : USB3.1 Gen1 Type-C + Display problem

przemekprzemek Level 1
edited January 30 in ZenBook

UX430U according to specs and marking on the product is equipped with USB3.1 Gen1 Type-C port.

I connected different USB3.1 Type-C hubs and they didn't work.

The device driver shown in Windows is: [Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)] and I believe it should be [Intel(R) USB 3.1 eXtensible Host Controller – 1.10 (Microsoft)] but I cannot force this change.

What might be the problem?

Comments

  • Hello przemek,

    May you be specify your model? UX430UN? UX430UA? UX430UQ?

    Thank you.

  • Hi Blake,

    Thank you for your reply.

    It is UX430UQ.

  • Hello przemek,

    The type C should be supporting Display port signal.

    May you double check if your the hub is supporting this signal?

    Thank you.

  • yes, the hub as well as I checked different cables work fine with other computers. Is there any other way to check whether the port is OK?

  • Hello przemek,

    May I have your product SN in the PM I send you?

    Thank you so much.

This discussion has been closed.