Rog phone 3 got screen cracked internally while on charge.

jiturawat94

Please tell us some basic information before asking for help:

1. Model Name: ZS661KS-6A009IN
2. Firmware Version: latest
3. Rooted or not: not
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi,

I put my phone on charge and when i checked after some time the screen was completely blank and had internal cracks in display, no damage on phone from out side temper glass was also ok.

Dont know it will be covered in warranty or not.

ARP_ASUS

Hi, sorry to hear about this.

Kindly visit the nearest service center, the team would diagnose and let you know.

https://www.asus.com/in/support/service-center/india

jiturawat94

https://zentalk.asus.com/en/discussion/comment/143659#Comment_143659

Service centre refused to fix it under warrany. When i talked to customer care and the customer care executive asked service centre about it, they lied. They said the damage is external.