Waiting to Backup & Device not Certified

kumardaksh314

Please tell us some basic information before asking for help:

1. Model Name: X00TD MaxProM1
2. Firmware Version: 438
3. Rooted or not: Not
4. Frequency of Occurrence: Permanent
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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kumardaksh314

Some people upgraded to 438 have their device certified on Play Store. But why my phone showing not certified.

Also i don't want to remove security pin for backups. It always shows "waiting to backup"

Please throw some light on the issues.

victor0_ASUS

Hi, kindly follow the below steps:

1. Clear system cache.
2. Clear google updates, app cache and app storage.
3. For the backup issue, factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
4. Kindly let us know which particular things you were trying to back up while it got stuck.

kumardaksh314

https://zentalk.asus.com/en/discussion/comment/143866#Comment_143866

Thank you for reply. I cleared caches & did some more effort like adding additional Google account then switch backup hence & forth later on original account.

It worked later.

#2nd issue Device not Certified

Why this is showing on Stock ROM?