Waiting to Backup & Device not Certified

kumardaksh314kumardaksh314 Level 1
edited January 2021 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: X00TD MaxProM1
  2. Firmware Version: 438
  3. Rooted or not: Not
  4. Frequency of Occurrence: Permanent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Some people upgraded to 438 have their device certified on Play Store. But why my phone showing not certified.

    Also i don't want to remove security pin for backups. It always shows "waiting to backup"

    Please throw some light on the issues.

  • Hi, kindly follow the below steps:

    1. Clear system cache.
    2. Clear google updates, app cache and app storage.
    3. For the backup issue, factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
    4. Kindly let us know which particular things you were trying to back up while it got stuck.
  • Thank you for reply. I cleared caches & did some more effort like adding additional Google account then switch backup hence & forth later on original account.

    It worked later.

    #2nd issue Device not Certified

    Why this is showing on Stock ROM?

This discussion has been closed.