Can't pick up income call. No audio

Please tell us some basic information before asking for help:
- Model Name: ROG phone 3 +
- Firmware Version:android 10
- Rooted or not:
- Frequency of Occurrence: all time
- APP Name & APP Version (If your issue relates to the app): system app for call
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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When I pick up income phones I cannot hear the voice and as well noone hear me. When I ring back all is ok. How I can fix this problem?
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