English Expand for more options.
Announcement Phone Community Laptop Community

Product Registration fails with "Serial number incorrect!"

mi.chael.dunmi.chael.dun Level 1
edited February 12 in Others

I'm attempting to register the mesh router that I purchased this week, but after entering the serial number on the first field in the form - which then correctly auto-populates the Product Type with "Wireless" and the Product Name with "ZenWifi_XT8", it reports the failure message in the title upon submission.

It's obviously doing some kind of serial number lookup in order to populate those other fields, so I am at a loss to understand why it then reports the number as incorrect when the form is submitted.

TIA.

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello michael,

    Please kindly provide the SN in the PM I send you.

    I will check it for you.

  • tdeangelistdeangelis Level 1

    I have the RT-AX92U two pack and can't register my product either. My S/N is L7IA2D101599

  • Blake_ASUSBlake_ASUS mod
    edited January 12

    Hello tdeangelis,

    May you double check again?

    I'm able to do so.

    image.png

    Thank you.

This discussion has been closed.