Product Registration fails with "Serial number incorrect!"

mi.chael.dunmi.chael.dun Level 1
edited February 12 in Others

I'm attempting to register the mesh router that I purchased this week, but after entering the serial number on the first field in the form - which then correctly auto-populates the Product Type with "Wireless" and the Product Name with "ZenWifi_XT8", it reports the failure message in the title upon submission.

It's obviously doing some kind of serial number lookup in order to populate those other fields, so I am at a loss to understand why it then reports the number as incorrect when the form is submitted.

TIA.

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