Service issue

edited January 22 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:rog phone 3
  2. Firmware Version:17.0823.2009.99
  3. Rooted or not:not
  4. Frequency of Occurrence:phone restart daily. Suddenly Switch off during call and video 6-7 times till now.
  5. Service issue: @Christine_ASUS nearest service centre is 38kms far. In my city pickup and drop service available for laptops.. can you arrange pick up and drop in my area.. i am doing job. I dont have free time unless sunday (sunday service centre closed). Pincode: 388120
  6. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Comments

  • edited December 2020

    Hi [email protected]

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Does "suddenly switch off" happen with any specific app? Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Does the issue appear right after any system/apps' download or update? Did you play any game at the same time?

    3. Which purchased channel did you buy the phone? I am asking the question because if you bought the device from local authorized channel, generally there will have a service center for the device model. :)

  • 1. I bought phone on 30th September. Phone switchoff during call 3 times, 2 times during watching video, 2 times in lock screen... And phone is restarting over night everyday.. i know because it ask pettern instead of fingerprint

    This issue in not any specific app.. this happen randomly. This issue from phone i bought.


    2. Issue appear 7 times from 3 months. Not specific app. It look like phone hardware crash... Suddenly phone screen turn black for start i press powerbutton and phone turn on like swith on.


    3. I bought phone from flipkart india. Phone varient is 8-128. But nearest asus mobile service center is 38kms far from home.. i am doing job that i cant waste days to go service centre too far... In my city asus laptop service facilities available. Can you arrange pick up and drop like laptops for me??

  • Hi [email protected]

    Thank you for your reply. Please check your inbox and reply me further information to avoid any personal information leaking.

  • Hi [email protected]

    And phone is restarting over night everyday.. i know because it ask pattern instead of fingerprint

    Per our conversation in inbox, the phone will ask a unlock by non-biological features for device security every specific periods. Please check on "Attention" in Settings>Security & lock screen>Fingerprint. My device in the firmware version WW-17.0823.2009.99 is set in 72 hours. For user who has the same concern, please note this behavior. Thank you.


  • If you're worried because every morning it's asking for pin instead of fingerprint, it's because of the biometrics. As mentioned by the mod above with fingerprint enabled, it'll ask for pin every 72hours and with face unlock enabled it'll ask for pin every 24hours.

    You can check this too in your device.

This discussion has been closed.