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Zenbook ux410u HDMI not working at startup

pumpf6pumpf6 Level 1
edited January 2021 in ZenBook
  1. System: Windows 10
  2. Battery or AC: Both
  3. Model: ux410u
  4. Frequency of occurrence: at every boot or waking up from sleep
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：

Hello,

I have a dual screen external setup.

One on USB C (through Display Port) and one on HDMI. Internal screen is off (PC closed)

At every statup or when the PC is waking up from sleep mode, the screen on USB-C is up, and the screen on HDMI is not detected.

I need to open Intel Graphics panel and click on detect, and after it's OK.

This setup was working with my old laptop from another manufacturer 🙄

Screens are also working well with desktop PC.

Thank you.

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello pumpf6,

    If you only connect 1 monitor, and connect it to the HDMI,

    does this same issue happen?

    Also, please kindly check if your BIOS is updated.

    Thank you.

This discussion has been closed.