My ROG 3 Is not charging with original power brick, manual OTA update did not help.
tvnaymad
Level 1
Please tell us some basic information before asking for help:
- Model Name: ROG Phone 3 Strix (ZS661KS)
- Firmware Version: 17.0823.2009.99
- Rooted or not: NO
- Frequency of Occurrence: Allways
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Okay so i did not update from version 17.0823.2007.58 untill i noticed that my ROG 3 is not charging with original power brick. I tried factory reset and also updated my phone to latest 17.0823.2009.99 version, nothing helped and i still have the same problem. I also tried all the options available in the battery settings but nothing helped.
When i connect the charger to the phone is shows charging icon and two "+" icons on top of it after a while both "+" icons disappear and there is just the lightning icon left but the phone is not charging. (Both "+" and lightning icons are on the battery, not next to it)
I used apple power brick and a different cable to charge and it works but it is way slower as it does not support HyperCharge.
Let me know if there is any solution to this problem, I searched through the discussions with similar issues but found no solution.
Comments
This is the icon (screenshot 1) I get when trying to charge with original power brick, after a while it changes to normal HyperCharge icon (screenshot 2) but it doesn't charge the phone.
Bypass Charging works just fine.
I updated to latest .122 update and it still doesn't work ... any ideas ? I dont know how long am I supposed to wait for the response.
Seems like it glitched out with the slow charge feature. Factory reset or complete reflash is the only fix
Mods can send you a fix. @Gustav_ASUS helped me fix it with an app that patched the bug.
I still have it, if you want, let me know, or wait for a mod to respond.
You don't need to reset your phone.
I had same problem but Mine was fixed after the .99 update ...
@Swadesh i would be grateful if you could send it over to me
I don't have permission to send PM. And I am not sure if mods will allow it if I attach here, since they sent everyone solution via DM, instead of making it publicly available.
@Swadesh Thats that i thought also ... But how long am I supposed to wait for the message ...
If they dont reply any time soon could you send me a message on discord - NaYmaD#3044 ?
Nice support from ASUS ... how hard is it to respond ...
Sent a request on discord.
So, my version is .122 and I am facing the same issue since Jan 1, 2021!! What a fabulous start to the year ...damn... Any solutions guys??? @Gustav_ASUS can you help us please!!!
@Swadesh what nickname ?
Do you guys have battery care enabled?
If so, try turn it off.
The other thing is turn off your phone to charge, it should hypercharge there too.
@ronald1985 I tested all options avaiable in the settings and found no solution, also tried charging with the phone turned off but all it does is shows hypercharging icon and doesnt charge the phone ... also I did not buy this phone to turn it off everytime i need to charge it ... if only I knew there will be so many problems with rog3 i would just buy a different phone ...
No one said you should turn off your phone to charge forever.
Have you used both USB-C ports when turned off?
This is to help ASUS as soon as they get on :)
Yes i tried both :) and it is the same for both @ronald1985
I just don't get it ... people with the same issue get the reply from moderators in one day and here I am asking for it over and over again and just get ignored ...
@tvnaymad Sorry for the delayed reply, I've been away for the holidays. 🎅
I'm closing this thread since you received help in another thread!