I can't hear recipient

FAQBotFAQBot admin
edited September 2020 in FAQ


Please follow methods below for troubleshooting:
  1. Press volume up key to increase volume during a call.
  2. Disable "Hearing aids" function in Settings > Call Settings > Hearing aids.



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  3. Connect your phone with a bluetooth headset to test.
  4. Dial another number to test if your receiver works well.
  5. Reboot your phone.
  6. Update firmware to latest version: Go to Settings > About > System update > Check Update.
  7. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK. If your phone works well in Safe Mode, there may be some 3rd apps that cause malfunction. Please reboot your phone and check again if it works well.
  8. Backup your data and perform factory data reset.
 

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