There may be an issue with the fan

2

Comments

  • hello blake

    any update.

    thank you

  • Hello Dhruv,

    I'm sorry, our designers are still working on it.

    Really sorry to keep you waiting.

  • hello blake,

    no problem, take your time.

    thank you.

  • hello Blake,

    on manual, the fan speed is fluctuating.

    thank you

  • hello balke,

    also I'm struggling to play.

    thank you

  • Hello Dhruv,

    It's different than before?

    Was there any new update? the new Armoury Crate version?

    May I know how it is fluctuating?

    Thank you.

  • hello blake,

    no, but its happeing often.

    yes there was a update.

    like every second it goes to 7600 rpm and but 6800 rpm, back and fourth.

    thank you.

  • hello Blake,

    also may I know the progress on problem of turbo mode.

    thank you

  • Hello Dhruv,

    Our designers have been playing the same game and testing with other hard loading program,

    but still can not reproduce the same situation as yours.

    May you help to reset the laptop?

    or you would like to send the device to service center and we can further examine on it?

    Thank you so much.

  • hello Blake,

    I have reseted (formatted) my laptop many times and there was no difference. If the reset you are suggesting is different I would like to go forward with it.

    I have sent my laptop to the service center, before we started the thread, and they could not solve the issue, also there are not efficient with time, this particular service center. would it be a positive outcome if your team assisted the service center.

    Their are two more unusual activities with the laptop. one is that in myasus app, when I diagnose the hardware test, it gives a message saying "problem with fan" and second one is that, when my laptop is in sleep mode the keyboard lighting flashes in a sequence. I hope the above problems will help you to map out the problems with the main problem. I have attached a photo and video (zip file) for the above problems .


    Actually its not showing now.

    I would like to talk with you over voice call if its possible.

    Thank you.

  • Hello Dhruv,

    Thank you for the update.

    I have reported all the issue.

    Please kindly share the RMA number in the PM.

    Thank you again.

  • hello Blake,

    any update.

    thank you.

  • Hello Dhruv,

    We are cross checking the new parts and also some parts are still on the way.

    Thank you.

  • hello Blake,

    just to clarify have you located the origin of the issue.

    thank you

  • Hello Dhruv,

    We are able to reproduce the issue on your device, but still waiting for exchanging the parts to find out root cuase.

    Really sorry to keep you waiting.

  • hello Blake,

    take your time. I am more than happy that we could come so far with the issue. when completed please share the root cause, I do not want to repeat same function which would trigger it again.

  • hello Blake,

    what's the status.

    thank you

  • Hello Dhruv,

    The new motherboard just arrived and we are testing it.

    Thank you.

  • hello blake,

    any update.

    thank you

  • hello Blake,

    can the service be done any faster, I'm missing many of my classes and assignments.

    hope you will understand.

    thank you.

This discussion has been closed.