There may be an issue with the fan

ZT-84e35e31ZT-84e35e31 Level 2
edited April 27 in Others
  1. System: Zephyrus M15
  2. Battery or AC: 230W power adaptor Support Type-C PD 3.0 up to 65W
  3. Model: ROG Zephyrus M15 GU502LW
  4. Frequency of occurrence: Always
  5. Reset OS:
  6. Screenshot or video:

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Detailed description: From 3 months I stated facing a fan issue where the fan would run slow (6500rpm) at a high temp (96) because of that my frames were droping. I have given it for service, after I checked in MyAsus app that it indicated "There may be an issue with the fan". The service center replaced the fan and sent it back the the problem still remained. Please help

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Comments

  • Hello dhruv,

    Have you tried to switch mode in Armoury crate?

    And all modes have the same issue?

    Thank you.

  • YES, tried switching mode.

    No only in turbo mode

  • Hello dhruv,

    sorry ...it's a bit confusing, do you mean only happening in Turbo mode, right?

    Please kindly check if your BIOS and ASUS System Control Interface V2 driver, Armoury Crate Service are all up to date.

    Thank you.

  • ZT-84e35e31ZT-84e35e31 Level 2
    edited December 2020

    Hello Blake,

    Yes its only happening in turbo mode.

    And my divers and all are up to date. Also I have tried the previous versions drivers and bios too.

    Basically when an app/game starts in turbo mode the speed of the fan ramps up to 8000 rpm, but in time the fan speed decreases with increase in temperature.

    Thank You

  • Hello dhruv,

    May you record the process for me? either screenshot or video is fine

    I have reported to related department.

    Thank you so much.

  • ZT-84e35e31ZT-84e35e31 Level 2
    edited December 2020

    Hi Blake,

    Yea sure. Here you go.

    Thank you.

  • hello blake,

    according to my research its not a problem with Armory crate.

    thank you.

  • Hello dhruv,

    Thank you so much for the video.

    I have reported it as well.

  • Hello dhruv,

    May you help to record log of this issue?

    The log tool has been send to you by PM.

    Thank you so much.

  • hell Blake,

    I have run the diagnosis.

    the end results are in the zip file (Gaming.rar).

    thank you.

  • Hello Blake,

    Any update?

  • Hello dhruv,

    The technical support is still looking in to it.

    Please kindly understand that we are not at work during weekend and give us some time.

    Thank you so much for your quick reply.

    Your patient would be very appreciated.

  • Hello Blake,

    Thank you for the update.

    Hoping that my problem is solved as soon as possible.

  • Hello Blake,

    Any Update?

    Thank you.

  • edited December 2020

    Hello dhruv,

    Yes, we just released a new update to adjust the fan speed value detection mechanism.

    Please kindly reboot the device.

    After the reboot, DO NOT OPEN Armoury Crate.

    Let the device connected to the internet and wait for 10 minutes.

    See if there is still the temperature rising but fan rpm dropping issue.

    Thank you very much.

  • Hello Blake,

    The issue still remains.

    Thank you.

  • Hello dhruv,

    May you do the screen record again?

    you were using manual mode then change to turbo mode, right?

    may you record both mode?

    So the temperature was still rising but fan speed drop?

    Please kindly understand that in current mechanism, the fan speed would not exceed 6800 rpm,

    but it should not drop when temperature is rising.

    Please kindly help to double check that.

    Thank you.

  • Hello Blake,

    Yes I was using manual mode then I changed into turbo, but what's that got to do about this issue.

    Yes I have recorded both, please find the attachments in the comment. First video is turbo and second is manual.

    Yes the temperature was still rising like before and the fan speed was decreasing. In the videos you will see that temperatures are not high as I have undervolted my laptop.

    Yes fan speed is not exceeding 6800 rpm while temperature is very high (90- 96 degrees)

    Thank you.

  • Hello dhruv,

    Thank you so much for the video.

    I have reported to the designers again for double confirmation.

  • Hello dhruv,

    I have send you PM.

    Please kindly check. Thank you so much.

This discussion has been closed.