ROG Zephyrus S GWR701

skieswriter

Hello, I am unaware if this has been brought up previously, and if so apologies. I have been having an issue with my laptop where I get grey bars that flicker through my camera when I am plugged in to AC power. When I am unplugged this issue does not present. Its really inconvenient considering that I am on video calls almost all day, and considering the relativly short battery life of ROG products I cannot simply leave it unplugged.

I have seen a fourm that mentioned that some zenbooks were having this problem as well.

I have reset the computer, made sure that all firmware and BIOS was current/up-to-date and have tried several cameras, power conditioners, and outlets.

Thanks!

Blake_ASUS

Hello skieswriter,

is your model GX701GWR? and your BIOS is 308?

May I have a short video for the issue?

Thank you.

skieswriter

Yes the model is GX701GWR and the BIOS is GX701GWR.308

WIN_20201210_08_32_31_Pro.mp4

Blake_ASUS

Hello skieswriter,

Thank you so much for the information.

I have reported to the issue.

Blake_ASUS

Hello skieswriter,

May you help to enter BIOS>Advanced & Performance>CPU-Power management control>CPU VR Setting>Slow Slew Rate for IA Domain

And check it's Fast/16?

Thank you so much.

skieswriter

Hello!

I entered the bios, but it seems to be a custom ROG interface and I could not find an area to manage CPU power. Even then I accessed the advanced menu option.

It does not have the normal tabs and options

Blake_ASUS

Hello skieswriter,

May I know if the camera you are using is GC21 that came with the device?

or you use another camera? which model or brand is it?

Thank you very much.

skieswriter

Hello,

I have tried the GC21 as well as a Logitech and aluratek. All the cameras I have tried present the same issue.

Thank you

Blake_ASUS

Hello skieswriter,

Thank you so much for your quick reply.

Blake_ASUS

Hello skieswriter,

Please check your PM.

Thank you so much.