no wifi connection available suddenly, and camera ano longer works
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Level 1
- System: Windows 10 64 bit
- Battery or AC: Batter and ACV
- Model: Zenbook 14 UX433f
- Frequency of occurrence: persinstent failure
- Reset OS: no
- Screenshot or video: can provide
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Detailed description：Suddenly my zenbook has no wifi, and it seems there is no wifi network driver or bloetohth availaable, only get connect thru cable connector. After som retstaert the camera is no loger working as well. I have donloaded wifi driver kit installed it rebooted but problem persist.
1
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Hello mikael,
Was there any update or modification before the issue occurred?
Please kindly check if your BIOS is updated, and run Windows update as well.
Please also enter device manager to see if the Wifi card, bluetooth and camera are listed there or if there is any error message with these devices.
Thank you.
I experienced a similar issue over the weekend (starting on 2020-12-05).
The device manager shows the Intel Wireless AC 9560 network adapter (so I assume the hardware is intact) but I receive the following error message under device properties:
Device manager tells me the driver is already up to date.
I am currently using a hardwired ethernet connection, however, this is not ideal for my setup. Please advise.
Hello Simon,
Which model do you have?
And have you tried to update BIOS and then reinstall the driver again?
Thank you.
I have the Asus Zenbook 14 UX433FA. Running Windows 10.0.19042.
I have not done a BIOS update. How do I do this?
Hello Simon,
Please refer to below links.
https://www.asus.com/Laptops/For-Home/ZenBook/ZenBook-14-UX433/HelpDesk_Download/?model2Name=ASUS-ZenBook-14-UX433FA
Thank you.
@Blake_ASUS thanks for the link.
I have updated the BIOS (now at 2020-05-25 310) and attempted to uninstall/re-install the driver for the Intel AC-Wireless 9560 device. However, when I restarted my PC, this device no longer appears in the list of available devices in the Device Manager (including hidden devices)!
Any suggestions?
Hello Simon,
Please lick "Scan for hardware changes" to see it the Wifi can be shown.
If still not shown, please install the Wifi driver form our support website.
Thank you.
@Blake_ASUS
The device is now shown, but the driver install has failed, see screenshot from terminal.
i need hardware device ID for intel AC-Wireless 9560.
like qualcomm wifi atheros AR956X hardware device ID ,
intel have driver from its download center , download driver , and install with admin rights
Download Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters
@RAJU.MSC.MATHEMATICS - I tried the latest Intel drivers, they do not appear to have any impact.
Tel me the intel wifi hardware device iD screenshot
@RAJU.MSC.MATHEMATICS
download below driver , unzip it , then create restore point for safety precautions
go to device manager, install this .inf file for intel wifi
how to install driver in device manager
Install drivers using Device Manager | Ockel Computers
Hello Simon,
is the error message of the Wifi card the same Code 10?
Please "uninstall device" from the device manager, and then reinstall the driver again.
If the issue still persisted, please kindly send the device to our service center.
Thank you.
@Blake_ASUS Just tried uninstalling from device manager, installing the new intel driver, and then re-starting the PC. The Wireless device no longer appears in the device manager.
Hello Simon,
Please kindly send the device to our service center.
Sorry for the inconvenience caused.
Thank you.