zenfone 6 front camera not an option Camera2 api check sees both cameras

ibenlehmanibenlehman Level 1
edited January 9 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ZenFone6
  2. Firmware Version: Android 10 WW_17.1810.2010.179
  3. Rooted or not:
  4. Frequency of Occurrence: 90%
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

Front camera not an option. Icon to change cameras - does not appear in the lower screen. Only wide-angle camera . Also at times get red and blue dots on the screen (approx. 5 mm diameter)

reboot etc does not change the situation

Comments

  • ColorSageColorSage Level 3
    edited December 2020

    It's probably hardware. There was a case like this once and software solution wasn't found.

    EDIT: Of course try to factory reset phone before handing it over to Asus service.

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