About increasing/ decreasing volume through buttons

archilsoni412archilsoni412 Level 1
edited January 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: zenfone 5z
  2. Firmware Version: WW
  3. Rooted or not: Not
  4. Frequency of Occurrence: All the time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


After updating to the latest firmware i am just getting a problem. Whenever i try to increase/decrease the media volume by long pressing the volume buttons, it doesn't get decrease or increase. In order to decrease/increase the volume i have to press the volume buttons that many times. For more details please go through my video attach below. Is this a bug or just happening with me?


NOTE: This only happes when my earphone are plugged in(Using asus zen ear pro).

@amitgarde3 @Christine @Anders_ASUS


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