Wifi/bluetooth intel AC9560 code 10 - model Vivobook s13

edited January 2021 in VivoBook
  1. System: Windows 20H2
  2. Battery or AC: +/+
  3. Model: vivobook s13 330FL
  4. Frequency of occurrence: 100%
  5. Reset OS: previouse use windows 1906
  6. Screenshot or video:


Detailed description:

Hi. I have big typical problem with my notebook. Intel wireless AC9560 106 MHz and bluetooth dont work. I buy notebook 1 year ago and this proble will happened in june 2020. I request to support and give notebook to servie centre and they tell me: need buy new motherboard, adapter broken.

This note cost ~1000$, repair ~1200$ This is mb joke.

I installed all drivers from intel|my asus, different redaction windows 10. Not results.

I dont know how 1 last driver from intel for bluetooth will start wi fi and bluetooth, but after reboot - code 10 for wifi and cod 45 for bluetooth.

I dont sure about broken adapter, because if reset windows to clean system all work. If not work, reset bios help, but after some updates from microsoft or myasus - stop work.

I dont know what to do, help please.


  • edited December 2020

    Test this method:

    delete all bluetooth and wifi adapters from device manager. Reboot and go to reset bios. All work, but when i connect my bluetooth mouse and reboot - problem back code 10. Mb this information will help somebody,

This discussion has been closed.