Ultrabook UX301LA - USB Elan Fingerprint not loading.

nickdel

1. System:
2. Battery or AC:
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

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Detailed description：Device Manager does not list Biometric Devices but Elan fingerprint listed under Other Devices but with error and no associated driver. Have tried downloading and installing driver from manufacturer but it will not load.

Please help

Blake_ASUS

Hello nickdel,

May you check if your BIOS is updated?

If so, please kindly send your device to service center for a hardware check.

Thank you.

nickdel

Hi Blake_Asus

Yes, my bios is updated to the latest version.

But rather than take it to a service centre (not sure where one is) what are the possible reasons for the usb fingerprint reader not loading the driver and why is there no biometric devices shown in device manager?

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/137448#Comment_137448

let windows , download the device driver for fingerprint reader

nickdel

I tried that but to no avail

nickdel

Correction: Sorted. Thanks guys

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/137541#Comment_137541

problem is solved or not