Microphone not working in games like pubg or codm

samridhs70samridhs70 Level 1
edited January 2021 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: asus rog 2
  2. Firmware Version: ww_17.0240.2009.49_0
  3. Rooted or not: not
  4. Frequency of Occurrence: constant
  5. APP Name & APP Version (If your issue relates to the app): game Genie maybe

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


See the problem is I assume started when I upgraded to Android 10 idk maybe . The microphone doesn't work in games like pubg or codm everywhere else microphone is fine . I tried uninstalling updates of game genie and have given all permissions to all applications but everything in vain . I hear my teammates voices loud and but they can't hear anything frome at all pls help of anyone knows anything . Thankyou 🙏🙏


  • Hi,

    Try Factory resetting once.

    Run SMMI Test. I know its just game related still give it a try.

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

    Kindly visit the nearest service center:


  • Hello thank you for your help i did the smmi test . I assume the problem is in microphone or the software . The microphone test 3 out of 4 microphones passed and the one did not . Is it because of just one microphone I cannot speak in game because in calls and other stuff my voice is normal people can hear what I'm saying

  • ronald1985ronald1985 Level 5

    Different microphones are used for different things in the phone. If you have problem with one, please visit service centre.

    All of my microphones are working, so this would rule out it is not software unless you are not on the latest firmware, but you are.

  • Naah I checked microphones again all 4 of them are good but still I can't speak to my friends in pubg or codm .. it's Android 10 I read somewhere that game genie has some problems with it . Is it because of that ?

  • ronald1985ronald1985 Level 5

    Which post are you referring to?

    The issue I know is the going to YouTube live and this was addressed using Play Store update to Game Genie.

  • Yep I mean I also know that the thing is I read somewhere that if I launch the game without game genie the game microphone starts working but than the air triggers don't work . My issue is I can't talk to my squad in pubg or codm but I can hear them loud and clear and now I've also tested my microphones and they're all good so I'm assuming this is a problem with software . I googled and came to know about people having some different problem and uninstalling updates of game genie so I did the same for my prob I had nth to lose but it was of no use.

  • ronald1985ronald1985 Level 5

    This is probably a simple one and you may have already done this. For CODM and PUBGM, does the microphone have permission? Likewise, does Game Genie have microphone permissions?

  • ronald1985ronald1985 Level 5

    If the above fails, go to Settings - System - Reset options - Reset app preferences.

    By the way, are you using a earphone/headphone?

  • All apps have all permissions like game Genie and armoury crate especially microphone permissions . I checked that specially even the game has microphone and storage permissions it still doesn't work.

  • ronald1985ronald1985 Level 5

    Are you using earphone/headset? Have you tried without them or another one, though it wont be any clearer than with them on.

This discussion has been closed.