[Sloved] ZenFone 5Z Fingerprint Setting/Option is missing

rudy.hariyanto2490

Please tell us some basic information before asking for help:

1. Model Name: Zenfone 5Z Zs620KL
2. Firmware Version: Android 10
3. Rooted or not: not rooted
4. Frequency of Occurrence: 1st time
5. APP Name & APP Version (If your issue relates to the app): FINGERPRINT SETTING

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Christine_ASUS

Hi rudy.hariyanto2490

I already moved your thread to ZenFone 5 Series Community. Kindly refer to the link below as similar question.

https://zentalk.asus.com/en/discussion/comment/136589/#Comment_136589

Have you ever dropped your phone? If the situation remains the same after performing the Factory Reset, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

nidhin3

Do a simple restart to see if there is any change.

rudy.hariyanto2490

Already but still the same..

abhaykrishnan02

https://zentalk.asus.com/en/discussion/comment/137064#Comment_137064

Repost your query on zenfone 5 forum, so that other zenfone 5 users can also help you other than moderators

santolumi83

senfone 5 ASUS _XOOQD Kejadian pertama kali. HP terjatuh kaca RETAK, awalnya lcd nya bagus, setelah seminggu lcd udah agak buram. Dimana cara membeli online untuk lcd yang asli?