Fingerprint setting is missing.
mafuyu63159
Level 1
Please tell us some basic information before asking for help:
- Model Name: ZS661KS
- Firmware Version: 17.0823.2009.99
- Rooted or not: No
- Frequency of Occurrence: First time.
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu and I've tried doing a factory reset and it still doesn't show up.
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Comments
@mafuyu63159 Does your phone say Tencent on the back? It's possible you have a device that has been flashed with global firmware.
Also, can you tap on 'Screen lock' and take a screenshot of that menu?
No, My phone say ROG on the back not Tencent.
Its a bug you need to enable this before and then you can se it 👍
I've enable it, but it still won't show.
@Gustav_ASUS
What should I do next? Go to service center again?
@mafuyu63159 Sorry for disappearing!
I will send you intructions on how to log your device, so our developers can take a closer look.
Thx but I already sent my phone to service center and they fixed it. (RMA: THA1LC0224)
@mafuyu63159 That's good to hear! Thanks for letting me know.