Display switches off during regular usage but Phone remains switched on with a Black screen

aniruddraoaniruddrao Level 1
edited January 2021 in ZenFone 5 Series

  1. Model Name: ASUS_Z01RD ZS620KL
  2. Firmware Version: WW_100.10.107.99_2020906
  3. Rooted or not: No
  4. Frequency of Occurrence: Always



I am facing this issue from today morning, the display of the phone switches off after few seconds of regular usage. The phone remains switched on, for example if I am playing an youtube video, after few seconds the display goes off and only a black screen remains but the Audio still keeps playing. If i have to access the phone, I have to press unlock button and display switches on but again after 20-30 seconds, the display goes off. Sometimes I have to restart the phone.

I even tried factory reset but no use.

Please suggest.

Best regards,



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