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Tuf Gamming FX505GT Freezing screen / hangging

Alvin021Alvin021 Level 1
edited January 2021 in Others
  1. System: Microsoft window 10 home single Language 64-bit
  2. Battery or AC:
  3. Model: FX505GT
  4. Frequency of occurrence: 2 time random time
  5. Reset OS:
  6. Screenshot or video: n/a

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Detailed description: May screen is freezing need to restart the machine to be okay. already check the issue to service center. said the possible problem is in the upgrade OS. service center get back the old OS and off the update in the machine. we already upgrade the ram in 20gb ( 16gb and 4 GB) with the same frequency but still encounter the the freezing screen or hang screen

Comments

  • Alvin021Alvin021 Level 1

    Update


    1. System: Microsoft window 10 home single Language 64-bit Asus Tuf Gaming
    2. Battery or AC: Both
    3. Model: FX505GT
    4. Frequency of occurrence: 2 time random time
    5. Reset OS: Yes - done by the service center
    6. Screenshot or video: n/a


  • Blake_ASUSBlake_ASUS mod

    Hello Alvin021,

    What is your Windows (1909/2004/2009) and BIOS version?

    Thank you.

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