No enfoca la cámara trasera

lorenag1611lorenag1611 Level 1
edited December 2020 in ZenFone Max Series

Quiero tomar una foto y se ve borroso el enfoque tanto de la cámara como del.vídeo

Ya probé moverme, alejarme y nada


Comments

  • Hi lorenag1611

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage).

    2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    3. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the situation remains the same, please bring your device to the nearest repair center for further device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.