Headphone jack stopped working, ASUS did factory reset
- System : Zenbook Flip UX370UA
- Battery or AC: both
- Model: UX370UA
- Frequency of occurrence: twice now
- Reset OS: no
- Screenshot or video: n/a
my headphone jack has stopped working again.
When I plug the headphones in, the speakers immediately go silent and I can see on screen if the audio settings are open, the headphones replace the speakers in the options, but no sound comes out through the headphones. Total silence - no hiss or click even.
When this happened first time (last month) you told me to send the zenbook back. So I did, and the engineer contacted me to say that this was a software problem and nothing to do with the hardware, they did a 'factory reset' and it worked again.
I had to reinstall everything, and everything was fine for a week. Now it's happened again.
I don't know what a factory reset is, but if it involves reinstalling everything, I'm not too keen on that as a solution. I would be happy to do it one more time if there was also something else I can do to fix it permanently.
What do you advise?