ASUS Zenbook S UX393 Camera not working

reskontro50reskontro50 Level 1
edited December 2020 in ZenBook
  1. System: Windows 10 Home
  2. Battery or AC: AC and Battery
  3. Model: Zenbook S UX393 
  4. Frequency of occurrence: Always
  5. Reset OS: Yes
  6. Screenshot or video:


Detailed description:Brand new Zenbook S UX393 with non working camera on initial setup.

After initial setup I tried to get the camera working by checking that the camera was active, that apps had rights to the camera, that the camera was active in windows. Install RealTec drivers, after several hours of searching for a solution I gave up. Always the same error, camera timeout error. I Reset the PC back to factory setting, and returned it.

This should't happen, that a new PC with a bad camera module is shipped. I bought a new one to save time, and hopefully will get a refund for the DOA laptop that I returned.

If the new one is not 100% I will give up on Asus.

This discussion has been closed.