Asus rog 3 not charging with original adapter

mdnaseef4mdnaseef4 Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:ASUS ROG 3
  2. Firmware Version:17.0400.1910.29
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: 3
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Hi,

    Try the below:

    1. Check if the charger is working on another phone
    2. Try a different charger 
    3. Check whether there is any light once you plug the charger, use a side port and confirm if that works 
    4. Try safe mode and Factory reset to see if this helps
    5. Update software version to .99 if not already updated

    Kindly visit the nearest service center:

    https://www.asus.com/in/support/service-center/india

This discussion has been closed.