When opening valorant freezes, needs forced shut down.

sheilluuhsheilluuh Level 1
edited January 9 in Others
  1. System:
  2. Battery or AC: both
  3. Model:  FX505GT.309
  4. Frequency of occurrence: When opening valorant
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

When I open valorant app it suddenly freezes, the keyboard and mouse doesn't respond. and it makes buzzing sound. I have 1 week old laptop. I have tried reinstalling the app, update the drivers and the windows. same issues

Comments

  • Hello sheiluuh,

    The issue only happens with Valorant?

    What is your windows version? 1909/2004?

    The keyboard and mouse are external? does the built-in ones have the same issue?

    This issue happen out of a sudden or since the beginning?

    May you check if there was any update before that?

    Thank you.

  • this issue happens all of a sudden.

    after that incident, I have updated my windows and bios. it happens the same.

    the keyboard and mouse are not external.


    this is my windows version.

    Edition Windows 10 Home Single Language

    Version 20H2

    Installed on ‎18/‎11/‎2020

    OS build 19042.630

    Experience Windows Feature Experience Pack 120.2212.31.0

  • Hello sheiluuh,

    May you help to downgrade back to windows 1909?

    Thank you.

  • the problem is fixed i have updated bios and change the nvidia driver from game ready driver to studio ready driver. thank you!

  • Hello sheiluuh,

    Thank you for the update!

This discussion has been closed.