Zenbook 14 UX443FA USB-C Purpose

abatar2abatar2 Level 1
edited December 2020 in ZenBook
  1. System: USB-C Gen2 port. What is the purpose of the USB-C port, it says it displays external monitor, yet it does not. it is not a power port,
  2. Battery or AC: Any
  3. Model: UX443FA
  4. Frequency of occurrence: 100%
  5. Reset OS: win10
  6. Screenshot or video: n/a

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Detailed description:

From the manual. If I connect a NIC to it, it works connected to a Cat6 cable. The HDMI port works, it has a good Intel video card. I bought this laptop to connect two monitors to it, yet the same USB-C to HDMI cable works on another laptop, Dell XPS 13. So it is not a cable issue.

BTW: The Zenbook was purchased last year. The XPS is 4 years old.

How do you all fix this?

Comments

  • Hello abatar2,

    I'm sorry that the Type C ports on UX433FA and UX434FA are not DisplayPort combo port,

    so they can not support display export.

    Thank you.

This discussion has been closed.