NUMBER PAD is not working & Battery not full charging (Max 60%)

edited December 2020 in ZenBook
  1. System: ASUS ZenBook 14 UM433DA
  2. Battery or AC: NUMBER PAD is not working & Battery only 60% charge (NOT FULL - 100%)
  3. Model: UM433DA
  4. Frequency of occurrence: Always since last 3 days
  5. Reset OS: YES
  6. Screenshot or video:


Detailed description:

Hi I am Rishi, on 19.11.2020, I have received my ASUS ZenBook 14 UM433DA, S. No. L7N0CV24J85931B, from Newegg website delivery. But since first time, my Notebook battery is not fully charged. Maximum is 60% and stops.. Today full day I tried, first drained the battery to 10% then, charging again, Then also at 60% battery charging stops. I think, you received my previous messages also. 

Issue number 2, Number pad is not visible / not working. (No display icon - top left)

So advise & help me, I want to go full product replacement or another model ??

(ZenBook Flip 15 UX562


Awaiting your positive response.

Best Regards, 


Email : [email protected]

GSM: +968 92801761


  • Hello Rishi,

    I'm sorry that your device does not come with Numpad, very likely you bought a different version.

    Please kindly check with the seller for this issue.

    And for battery charging, may you enter MyASUS and check the battery mode it is set on?

    Thank you.

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