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NUMBER PAD is not working & Battery not full charging (Max 60%)

RISHHIRISHHI Level 1
edited December 2020 in ZenBook
  1. System: ASUS ZenBook 14 UM433DA
  2. Battery or AC: NUMBER PAD is not working & Battery only 60% charge (NOT FULL - 100%)
  3. Model: UM433DA
  4. Frequency of occurrence: Always since last 3 days
  5. Reset OS: YES
  6. Screenshot or video:

========================

Detailed description：

Numbe Pad 1.jpg
Numberpad Precise.jpg

Hi I am Rishi, on 19.11.2020, I have received my ASUS ZenBook 14 UM433DA, S. No. L7N0CV24J85931B, from Newegg website delivery. But since first time, my Notebook battery is not fully charged. Maximum is 60% and stops.. Today full day I tried, first drained the battery to 10% then, charging again, Then also at 60% battery charging stops. I think, you received my previous messages also. 

Issue number 2, Number pad is not visible / not working. (No display icon - top left)

So advise & help me, I want to go full product replacement or another model ??

(ZenBook Flip 15 UX562

ZenBook-14-UM425)

Awaiting your positive response.

Best Regards, 

Rishi

Email : [email protected]

GSM: +968 92801761

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello Rishi,

    I'm sorry that your device does not come with Numpad, very likely you bought a different version.

    Please kindly check with the seller for this issue.

    And for battery charging, may you enter MyASUS and check the battery mode it is set on?

    Thank you.

This discussion has been closed.