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Phone lagging while unlocking

ashishjw
Star I

‎11-22-2020 04:00 AM

Hi, My Asus zenphone 5z is taking lot of time to unclok, when it unlocks screen glitches as well. I have tried uninstalling lot of apps and setting up my fingerprints again but it didn't resolved the issue. Kindly help. I don't want to do factory reset. I have also tried deleting apps widget from my home screen.
0 Kudos
1 REPLY 1

victor010
Zen Master III

‎11-23-2020 05:51 AM

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit
the service center to have a check. Locate here:
https://www.asus.com/in/support/Service-Center/India
Youtube support channel