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Rog phone 3 fingerprint enrollment didn't work error

kampanhazarikakampanhazarika Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:Rog 3
  2. Firmware Version:Latest
  3. Rooted or not:not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

can't add any fingerprint security. I keep getting enrollment was not completed error.Did everything to solve this including safe mode and hard reset.

Screenshot_20201119-145707747.jpg


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Comments

  • ARP_ASUSARP_ASUS mod

    Hi,

    Sorry to hear about this.

    Run SMMI test to see if its a hardware related issue,

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

    If hardware test fails,

    Kindly visit the nearest service center:

    https://www.asus.com/in/support/service-center/india

    If it passes and even though you have tried all the steps I would request you to visit the service center. SMMI test will give you an idea whether its related to hardware or software.

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