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Can't Switch User Account of Phone

Please tell us some basic information before asking for help:
Model Name:Asus Max Pro M1
Firmware Version:PKQ1.WW_Phone-16.2017.2009.087-20200826
Rooted or not: Not Rotted
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I have been trying to Switch My User account of phone for privacy, but that function is not working, and i am not able to create dual account bc of that, which was Max Pro M1 feature.

I have tried Restarting, Unlinking Google Account, but nothing worked.
Online Chat support is not able to solve my issue..
Please Help guys.!
screenshot-20201119-110836-1.png

I don't want to Factory Resets bc for that i have to take backup of all files..
Please help and suggest something guys
img-20201119-111047-714.jpg

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