Registration invalid serial number

darriuszr.pearson

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I'm trying to register my ASUS Prime 2390-A motherboard and I keep getting told my serial number is incorrect. I bought the product from Aria on 05/07/19. Will provide receipt on request. I no longer have the box so used command prompt to find the serial number, I copied it from there and the website says it's invalid. It has never been repaired or tampered with in any way.

Blake_ASUS

Hello darriuszr,

Please refer to below link to see if you can find some more information. (MAC, ISN is helpful too)

https://www.asus.com/us/support/article/566/

And please provide the information you have in the PM I send you.

Let's see what we can find out.