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Music comes both Through speaker and Bluetooth speaker

mihirkumarghosh
Star III

‎11-18-2020 02:34 AM - last edited on ‎01-16-2024 12:30 AM by Community Manager

While playing music via Bluetooth music also plays through device speaker with very low volume.this thing is happening in playing music both from yotubemusic and google files.previously i didn’t noticed it but it appeared in 432 version of max pro m1.THIS IS A BUG AND SHOULD BE FIXED.
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1 REPLY 1

victor010
Zen Master III

‎11-18-2020 07:29 AM

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit
the service center to have a check. Locate here:
https://www.asus.com/in/support/Service-Center/India
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