Rog Various issues

gsurya8gsurya8 Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog 3
  2. Firmware Version: .99
  3. Rooted or not: not
  4. Frequency of Occurrence: increasing
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Just wanted to see if anyone else is experiencing this unique problem? Occasionally when starting up the phone, the android and rog screens will load normally. However, the phone will shut down at the rog load screen and restart in the CSC fastboot mode. This is just simply from starting up the phone, not holding the power button or anything else. I've reached out to US support and no one seems to know what to do. This also is in conjunction with heating issues and battery issues. It has recently begun to start up this way more frequently. Any ideas?

Comments

  • If you turn your phone around do you see tencent anywhere?

  • Nope just Republic of Gamers. It's the global version, and I purchased it through Asus' US site. This isn't a huge worry, but I was curious to see if anyone is experiencing the same issue. Support said they have not seen this happen in other units.

  • it really looks like an isolated case try search it up on different phone's in google if you got same issue.

  • So I've seen a somewhat similar issue with the Zenfone, however their screens remain on the CSC fastboot screen. For my instance I can use the volume keys to select start, but it is given via the fastboot screen. Everything loads normally after and the phone works without issue (knock on wood). Like I said, it seems support doesn't know the cause for this issue either, but it's not a huge deal for me. Just curious if anyone else was experiencing this.

  • @gsurya8 You could try performing a factory reset. (Just make sure to backup any data you want to keep.)

    Other than that, you could capture a device log for our developers to look at. Mention me in this thread if you're up for it.

  • @Gustav_ASUS sure! What do you need me to do for the device log?

This discussion has been closed.