Rog 3 main camera focussing issue.
himadri52
Level 1
Please tell us some basic information before asking for help:
- Model Name: ASUS_I003DD
- Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2009.99
- Rooted or not: Not rooted
- Frequency of Occurrence: All the time
- APP Name & APP Version (If your issue relates to the app): Stock camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Primary camera sensor can't focus certain portions (almost half) both in videos and photos. I tried clearing cache and data but it's still the same. I always use my phone in indoor condition. It never came into contact with water or dusty environment. This is my secondary device mainly for gaming. I've added some photos.
Just compare those photos left and right portions, left sides are in complete focus but the right sides are out of focus even the subjects are in same distance from the camera. I tried to focus the right portions by touching during shooting those photos but it's same.
Comments
First things first, is your lens completely clean? Maybe 1 side was simply more fogged?
I tested with my phone and it's defnitely specific for your device.
Yes it's completely clean. I always keep them clean. And thnx bro for ur concern.
In the viewfinder, does it look like that as well? Or does it look normally there? Because it doesn't look like a focus problem but more a problem caused by a glitch in the fake bokeh processing. Try to take a shot with the pro mode of the camera and see if it still does it. If it doesn't then the processing is the culprit
Yeah it is also in the view finder and also with the pro mode. And one thing, when a subject is in close range like 1-2 feet away the issue becomes minimum but it appears severely for medium or long distance focussing and also there is no problem with macro and wide angle. I doubt there is something on the aperture of the internal lenses that's why it shows different results for different subject distances.
Hey,
Try the SMMI test to check for possible hardware issue.
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
If no hardware issue found,
factory reset your phone.
As you mentioned water and dust coming in contact with your phone,
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
Ok will try hardware test. I told that my phone never came into contact with water or dust. I always use it indoor just for gaming and indoor photo shoot.
@ARP_ASUS
Hi @himadri52 ,
My bad. You can confirm if anything related to hardware pops up post SMMI test.
If hardware issue found, visit the service center.
It was asking for qr code for camera testing. Btw I went to the nearest service center located at Burdwan, West Bengal (IN). But they told me that they don't have the required tools to fix this device and suggested me to go to the main service center and explain my issue which is more than 100 kms away from my hometown. This was not expected from Asus. Why don't you guys improve ur service infrastructure.
Am facing the same issue, visited to service center and they told they will need to replace the camera module. But my concern is if we are getting a defective product Asus should replaace it with new one, why should we get it repaired (which will include scratches on device while opening it).
Its been one and half month purchased this peice of junk