Aero active cooler
Tommydertom
Level 1
Please tell us some basic information before asking for help:
- Model Name: Asus rog Phone 1
- Firmware Version: Android 9
- Rooted or not: not
- Frequency of Occurrence:?
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
===================================== When i try to Connect my aeroactive cooler To my Asus rog Phone 1 it shows this. I also bought a New aeroactive cooler 1 but it also didn't work. Please Help me
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Hi Tommydertom
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. The screenshot of the error message in English.
2. Your current firmware version
Settings>System>About Phone>Software information>Build Number
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps. Does the AeroActive Cooler 1 work in Safe Mode?
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
Maybe u need to buy new aero active cooler. Or, upgrade your phone to rog phone 3. It will solved all your problem.
1+2. I screenshottet them.
3. No, it doesn't work in Safe Mode (same error)
I did a Google translate on the error and it says, buy Samsung and don't ever but asus.
Hi Tommydertom
Thank you for your reply.
1. Can you use your old AeroActive Cooler 1 before? When did the issue start?
2. If the device can use AeroActive Cooler 1 before, please try to perform the Factory Reset.
If the situation remains the same after the Factory Reset, please bring your device and both of your AeroActive Cooler 1 to the nearest repair center for hardware checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs