ZenFone Max M1 (not pro) Android 8-9 update failed

switchfoot2093switchfoot2093 Level 1
edited January 2021 in ZenFone Max Series

Hi, I updated my phone from Android 8 to Android 9. I downloaded the correct file from asus.com. after finished installing. The display is not showing, but the phone seems started, because if you press the volume, you can hear the sound. Also you can hear the sound when doing a screenshot.

The logo appears when starting.

Please help. Thank you!


  • Hi switchfoot2093

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Your previous firmware version

    2. The firmware file which you downloaded


    3. Did you put the file into the root directory, aka the outermost place, of the internal storage?

    Besides, please try the following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key".

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Yes"

    5. "Reboot system now"

    #Hardware Reset Guide


    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

  • switchfoot2093switchfoot2093 Level 1
    edited December 2020

    Yeah, I follow the correct steps on updating my Phone. I have 2 Zenfone Max M1, the same model. The other one updated successfully, but the other one did not. it finished updates but did not boot on OS, and no access on recovery mode.

    I cannot go to Recovery Mode. My only access is CSC Fastboot Mode.

  • Hi switchfoot2093

    According to what you described, please bring your device to the nearest ASUS repair center for further device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.