Asus Zenbook 14 UX434FLC Battery Problem

eliaz.brumereliaz.brumer Level 1
edited December 2020 in ZenBook

just bought this laptop - and from the beginning low battery capacity - held for less then 4 hours.

restarted the bios and AC adapter in the device manager - nothing help....

sent it to repair - they changed the battery - work fine for several hours and then - low capacity - held for less then 4 hours.

when charging - the led turn to white in around 98% and when it reach to 99% - the display for time for full charged stuck and it can remain on 5 minutes for more 30 minutes or so. If restart the AC adapter in the device manager while its stuck on the 5 minutes - time will update but will stuck again.

any idea?

Comments

  • Hello Eliaz,

    May I know your BIOS version and may you double check if your Windows updates have all been completed?

    And may I know if there is a gap between the battery time indication and the reality battery usage?

    Please kindly understand that when the battery is almost full charged, the charging will be slowed down.

    Thank you.

  • all the windows updates have been completed and the time indication is variable and change evert 10 minutes. but in reality the longest time its held was 3.5 hours from full charge until it turn off.



  • Hello Eliaz,

    Thank you for the information.

    In this case, we would need to dig in more on your settings when you have 3.5 hours battery usage.

    Your device is i5 or i7 version?

    What kind of program were you using? was the screenpad on?

    What's the screen brightness, volume, Wifi, bluetooth...

    you may also check in task manager to see if there is any specific function that is consuming more power than expected.

    Thank you.

  • it is i7, 10th generation

    screen pad is off and also keyboard light.

    CPU use less then 7%, no specific program.

    use most for zoom meting and office

  • Hello Eliaz,

    I see. Thank you for the information.

    Let me find a device and try to simulate the same scenario as your description.

    You may try to adjust some of the settings as well.

    Another thing is which battery mode did you set to ?

    in MyASUS and Windows Power options.

    Thank you.

  • and as you can see from the picture - 60% - 3 hours and 25 minutes left - and of course this is virtually,

  • we cant give gaurantee of battery stay for 6 hours or any hours mentioned in site while purchasing any laptop.

    reasons are very simple.

    1 We use multi core function with heavy features of windows os with running lots background applications.

    2 Normally laptop users 32WH or 38WH batteries , only fewmodels have 72WH but with high performance dedicated video graphics card.

    3 In many cases , while working with windows os with dedicated gpus , gpus gets automatically enabled ad active throughout the running os , so the battery power decreases without knowledge


    if you we use LIGHT Operating system without complecated running background services and background running applications , then definately we can get more battery life

  • so on the ASUS official web - it says that the battery hold for 50 hours - and that why I bought the computer:



    as you can see when it decrease to 40% after 30 minutes - there is only 1 hour left.


    I have a 5 years old asus zen book that have the same program and systems - and still hold for more then 8 hours on battery. I worked simultaneous on both the laptop and the new didn't hold. I don't know if this a problem in my laptop or it is problem with model - but defiantly there is a problem!!!! and I would be glad to get a solution.

  • edited November 2020

    50WHrs means battery capacity , not battery will work 50H .

    In website , asus does not mentioned in words like , this laptop will hold battery power upto 50Hours in single charge.

    in my laptop, battery capacity is 38WH = 38Watthour , not Working Hours .

    download batteryinfoview.exe app from below link


    and unzip file, execute batteryinfoview.exe , post the screenshot .

    for example


  • I seen the picture, battery is too good and new..

    so I suspecting in windows OS . Before I give some ideas, I want to know few answers from you.

    1. which brand and model number processor is embedded in your laptop

    2 which bios firmware version is installed in laptop.

    3 Did high end dedicated graphics card is installed on laptop motherboard,if yes means name of GPU and size of GB

    4 which edition and version of windows 10 is installed in laptop

  • the battery is new due to two reason - it is a new laptop - 1.5 month and the second is that the battery was replace 2 weeks ago by ASUS lab technician - as the battery barely worked - and they found out that it was swollen and had to changed it. So My though that it may be a problem in the motherboard or something that control the battery.

    here all the information - if you need anything else just tell me where to find it

    that you

    OS Name Microsoft Windows 10 Pro

    Version 10.0.18363 Build 18363

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name LAPTOP-M635S51R

    System Manufacturer ASUSTeK COMPUTER INC.

    System Model ZenBook UX434FLC_UX434FL

    System Type x64-based PC

    System SKU

    Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date American Megatrends Inc. UX434FLC.306, 15-May-20

    SMBIOS Version 3.2

    Embedded Controller Version 255.255

    BIOS Mode UEFI

    BaseBoard Manufacturer ASUSTeK COMPUTER INC.

    BaseBoard Product UX434FLC

    BaseBoard Version 1.0

    Platform Role Mobile

    Secure Boot State On

    PCR7 Configuration Elevation Required to View

    Windows Directory C:\WINDOWS

    System Directory C:\WINDOWS\system32

    Boot Device \Device\HarddiskVolume1

    Locale United States

    Hardware Abstraction Layer Version = "10.0.18362.1171"

    User Name LAPTOP-M635S51R\eliaz

    Time Zone Eastern Standard Time

    Installed Physical Memory (RAM) 16.0 GB

    Total Physical Memory 15.8 GB

    Available Physical Memory 12.0 GB

    Total Virtual Memory 18.7 GB

    Available Virtual Memory 14.4 GB

    Page File Space 2.88 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Not enabled

    Device Encryption Support Elevation Required to View

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions Yes

    Hyper-V - Virtualization Enabled in Firmware Yes

    Hyper-V - Data Execution Protection Yes

    IRQ 109 I2C HID Device

    IRQ 109 Microsoft ACPI-Compliant System

    IRQ 16 Intel(R) Dynamic Tuning Processor Participant

    IRQ 16 Intel(R) Serial IO I2C Host Controller - 02E8

    Memory Address 0xC3000000-0xC3FFFFFF NVIDIA GeForce MX250

    Memory Address 0xC3000000-0xC3FFFFFF Intel(R) PCI Express Root Port #5 - 02BC

    Memory Address 0xA0000000-0xDFFFFFFF PCI Express Root Complex

    Memory Address 0xA0000000-0xDFFFFFFF Intel(R) UHD Graphics

    Memory Address 0xB0000000-0xBFFFFFFF NVIDIA GeForce MX250

    Memory Address 0xB0000000-0xBFFFFFFF Intel(R) PCI Express Root Port #5 - 02BC

    Name NVIDIA GeForce MX250

    PNP Device ID PCI\VEN_10DE&DEV_1D52&SUBSYS_150F1043&REV_A1\4&1D68CD4A&0&00E4

    Adapter Type GeForce MX250, NVIDIA compatible

    Adapter Description NVIDIA GeForce MX250

    Adapter RAM (2,147,483,648) bytes

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll

    Driver Version 26.21.14.4294

    INF File oem89.inf (Section012 section)

    Color Planes Not Available

    Color Table Entries Not Available

    Resolution Not Available

    Bits/Pixel Not Available

    Memory Address 0xC3000000-0xC3FFFFFF

    Memory Address 0xB0000000-0xBFFFFFFF

    Memory Address 0xC0000000-0xC1FFFFFF

    IRQ Channel IRQ 4294967274

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAM.INF_AMD64_C436E4F86F7BEADC\NVLDDMKM.SYS (26.21.14.4294, 22.19 MB (23,272,176 bytes), 12-Oct-20 22:52)

    Name Intel(R) UHD Graphics

    PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_150F1043&REV_02\3&11583659&1&10

    Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible

    Adapter Description Intel(R) UHD Graphics

    Adapter RAM 1.00 GB (1,073,741,824 bytes)

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd12umd64.dll

    Driver Version 26.20.100.7870

    INF File oem101.inf (iCML_w10_DS section)

    Color Planes Not Available

    Color Table Entries 4294967296

    Resolution 1920 x 1080 x 60 hertz

    Bits/Pixel 32

    Memory Address 0xC2000000-0xC2FFFFFF

    Memory Address 0xA0000000-0xDFFFFFFF

    I/O Port 0x00004000-0x0000403F

    IRQ Channel IRQ 4294967273

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_A15FAA87237524BB\IGDKMD64.SYS (26.20.100.7870, 23.45 MB (24,591,928 bytes), 12-Oct-20 22:56)

    Name Citrix Indirect Display Adapter

    PNP Device ID PCI\VEN_5853&DEV_1003\1&79F5D87&0&03

    Adapter Type Not Available, Citrix Systems Inc. compatible

    Adapter Description Citrix Indirect Display Adapter

    Adapter RAM Not Available

    Installed Drivers Not Available

    Driver Version 12.40.44.247

    INF File oem43.inf (ViddDev_Install.NT section)

    Color Planes Not Available

    Color Table Entries 4294967296

    Resolution 504 x 1000 x 50 hertz

    Bits/Pixel 32

    Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.18362.1, 291.00 KB (297,984 bytes), 18-Mar-19 23:44)

  • thanks for the detailed information

    intel i7-10510U CPU , intel UHD 620 builtin gpu

    dedicated nvidia geforce mx250 2gb vram


    I would recommend you , upgrade the windows 10 1903 version to windows 10 20h2 build no 19042.572 and update to 19042.630


    but you installed old intel gpu driver and old nvidia dch gpu driver .

    you should install new intel gpu dch driver 27.20.100.8935 stable from below link


    you should install new nvidia gpu dch driver 27.21.14.5730 stable from below link


    and then after completing upgrade and installing new drivers , then restart windows ,

    connect the windows to internet , then execute below commands in cmd prompt with admin rights


    MD D:\Temp 

    Sfc.exe /Scannow 

    Dism.exe /Online /ScratchDir:D:\Temp /Cleanup-Image /SPSuperseded

    Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /StartComponentCleanup /ResetBase 

    Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /AnalyzeComponentStore 

    Dism.exe /Online /ScratchDir:D:\Temp /Cleanup-Image /StartComponentCleanup

    Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /CheckHealth 

    Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /ScanHealth

    Dism.exe /OnLine /CleanUp-Image /ReStoreHealth

  • go to below site , download CSME_Version_Detection_Tool_Windows 4.0.1.0 windows version , unzip the file

    https://downloadcenter.intel.com/download/28632/Intel-Converged-Security-and-Management-Engine-Version-Detection-Tool-Intel-CSMEVDT-

    then execute CSME-Version-Detection-Tool from DiscoveryTool.GUI folder , post the scrrenshot

    for example

    in picture , green line should shown , if red comes means , processor is still under vulnerable

  • thank you,


    I will do it and let you know.

    I appreciate all the help

  • so I got that the system is vulnerable = what should I do



  • edited November 2020

    you must flash latest intel management engine firmware version 14.0.46.1431 to intel i7 10510U processor by available flashing tool . Flashed firmware is permanent it cant be downgraded or deleted from processor , but it can upgraded to next version firmware .

    Flashing of incorrect firmware SKU makes the laptop Dead,


    but there are four SKU based above firmware version

    say

    Intel CSME 14.0 Consumer PCH-H A Firmware v14.0.46.1431

    For Comet Lake H systems which run CSME Consumer H A v14.0


    Intel CSME 14.0 Corporate PCH-H A Firmware v14.0.46.1431

    For Comet Lake H systems which run CSME Corporate H A v14.0


    Intel CSME 14.0 Consumer PCH-LP B,A Firmware v14.0.46.1431

    For Comet Lake LP systems which run CSME Consumer LP B,A v14.0


    Intel CSME 14.0 Corporate PCH-LP B,A Firmware v14.0.46.1431

    For Comet Lake LP systems which run CSME Corporate LP B,A v14.0


    Really i cant judge which SKU edition PCH - H or PCH- LB A is suitable to your processor .


    for my vivobook 15 R542UQ-DM153 with Bios X542UQ model , suitable firmware is

    Intel CSME 11.8 Consumer PCH-LP C NPDM Firmware v11.8.81.3781,

    i took own risk, i found the correct firmware in the non asus website , i downloaded and then i flashed to without problems .

    i downloaded the firmware

    https://www.win-raid.com/t596f39-Intel-Management-Engine-Drivers-Firmware-amp-System-Tools.html

    but for your model processor is doubt , so onething you can do, send an email to asus Research development team via email

    security@asus.com

  • OK,


    I will send them an email.

    Is this can explain the battery problem?

    what that is mean that he system is vulnerable

  • system refers to processor it's can be attacked by hackers , Intel Inc already released firmware to solve this , firmware must be released by laptop manufacturers to respective models of laptops.

    vulnerable processor should not be used for work..

    some times battery problems can be solved by flashing intel ME firmware.

    sometimes by adjusting the windows os , battery draining problems can be solved

  • I understand...

    So I will monitor the battery after all the update... and I will let you know if the problem has been resolved

This discussion has been closed.