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ASUS TUF A15 fa5061h-al047t trackpad issue

milansunny10milansunny10 Level 1
edited December 2020 in Others

having trouble with the trackpad while using the laptop

it sometimes hangs up and doesnt respond, lokked for driver updates but coudnt seem to find one.

anyone else facing the same issue ?

if someone has got a solution to this do reply

thanks

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello milansunny10,

    May I know when did this issue start to happen? after any update or modification?

    What is your current BIOS version?

    does mouse have the same issue?

    Thank you.

  • milansunny10milansunny10 Level 1

    the issue existed from when i bought the laptop

    didnt do any update .

    BIOS Version/Date American Megatrends Inc. FA506IH.309, 02-07-2020

    the issue doesn't arise when using a mouse .

    :)

    image.png


  • Blake_ASUSBlake_ASUS mod

    Hello milansunny10,

    Please kindly send the device to service center to check for the hardware.

    Really sorry for the inconvenience caused.

    Thank you.

  • seepranavgseepranavg Level 1

    Go to Device manager, under Human Interface Devices find "Asus precision touchpad" and right-click it. click update driver and choose "Browse my computer for drivers" and then "let me pick from a list of available drivers on my computer" then highlight "HID-compliant touch pad" click "next" and then "close".

This discussion has been closed.