TUF Gaming FX505GT WIFI Problem - losing connection

arturiwanski293arturiwanski293 Level 1
edited January 1 in Others
  1. System: W10
  2. Battery or AC: AC
  3. Model: TUF Gaming FX505GT
  4. Frequency of occurrence: always
  5. Reset OS: no
  6. Screenshot or video:

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Detailed description:Hello, I've got problem with WIFI connection from beginning. It is losing connection all the time/has problem with connection. Problem started when I wanted to connect when W10 configuration. I was able to connect only with mobile hotspot.

I've tried all common steps to resolve problem. Restarting, instaling newest drivers etc.

Other devices (laptop, phone) placed in the same spot have no problem with connection.

I noticed that connection to my wifi spot isn't very good on ASUS, using command:

'netsh wlan show interface'

Signal         : 57%

But for other laptop in the same spot is much better:

'netsh wlan show interface'

Signal         : 88%

But is that a problem?

Can you help with that?

Comments

  • Hello arturiwanski293,

    May I know your BIOS and Wifi driver version?

    Thank you.

  • BIOS 309

    WIFI

    Driver          : Intel(R) Wireless-AC 9462

      Vendor          : Intel Corporation

      Provider         : Intel

      Date           : 17.09.2020

      Version          : 22.0.0.6

      INF file         : oem101.inf

      Type           : Native Wi-Fi Driver

      Radio types supported   : 802.11b 802.11g 802.11n 802.11a 802.11ac

      FIPS 140-2 mode supported : Yes

      802.11w Management Frame Protection supported : Yes

      Hosted network supported : No

      Authentication and cipher supported in infrastructure mode:

                    Open      None

                    Open      WEP-40bit

                    Open      WEP-104bit

                    Open      WEP

                    WPA-Enterprise TKIP

                    WPA-Enterprise CCMP

                    WPA-Personal  TKIP

                    WPA-Personal  CCMP

                    WPA2-Enterprise TKIP

                    WPA2-Enterprise CCMP

                    WPA2-Personal  TKIP

                    WPA2-Personal  CCMP

                    Open      Vendor defined

                    WPA3-Personal  CCMP

                    Vendor defined Vendor defined

                    WPA3-Enterprise Unknown

                    Unknown     CCMP

      IHV service present    : Yes

      IHV adapter OUI      : [00 00 00], type: [00]

      IHV extensibility DLL path: C:\Windows\system32\IntelIHVRouter08.dll

      IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}

      IHV diagnostics CLSID   : {00000000-0000-0000-0000-000000000000}

      Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

  • Hello arturiwanski293,

    The Wifi hotspot is 2.4GHz or 5GHz?

    do you have a extenal wifi dongle to plug in to cross check?

    Thank you.

  • It is 2.4 GHz. I don't have a extenal wifi dongle.

  • When Laptop is very close to router then it works fine. But in my room there are problems.

    But as I said, other devices are working correctly here.

    Now I set up a Hot-spot from other laptop in my room and it works without any disconnection/problems.

  • Hello arturiwanski293,

    I see. then you may consider to send the device to service center for us to do a complete checking.

    Thank you.

  • I have the same wi-fi problem on an Asus FA506IV. Every 30-40 minutes of gaming (using wi-fi), I start to have lag spikes. If I switch the connection (I make hot spot from mobile phone), the MS becomes normal. Also, every update is made and I use other laptops from the same spot which run perfectly. Is it the wi-fi card the problem on the Asus laptop?

  • Hello n.claudiu7,

    May I have your BIOS version?

    If you have done some cross check, it would be better if you can send the device to our service center to check on the hardware. Sorry for the inconvenience caused.

    Thank you.

  • Hello. My BIOS version is: American Megatrends Inc. FA506IV.311, 11.09.2020. Hope that is what you asked. Is it ok?

  • Hello n.claudiu7,

    Yes, thank you very much.

    The latest BIOS is 313, may you help to update and see if the problem persists?

    Thank you.

  • BIOS 313 now, the problem is still there.


    This weekend I'll update the wi-fi router from 802.11 b/g/n (2.4 GHz) to 802.11 ac (5GHz). Though, in my opinion, it would not make much sense to make such a huge difference. But I want to cover any possibility.


    In any case, do you have any other recommendations? Thanks!

  • Hello n.claudiu7,

    Were you using any bluetooth device at the same time?

    or have you tried another router or if you have a wifi adapter, you may plug to the laptop.

    Thank you.

  • Bluetooth was off on laptop. I did not try another router (I am buying one this weekend to see the result) and I do not have a wi-fi adapter. So far, that would be any possibility to solve it? Thanks!

  • Hello n.claudiu7,

    It's hard to tell from the information so far.

    Let me know how's the new router.

    Thank you.

This discussion has been closed.