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Asus Zenfone 4 Max ZC554KL no signal no data It lost all the connections frequently.

mehmed_celebi
Star I

‎11-10-2020 06:06 AM - last edited on ‎01-16-2024 12:32 AM by Community Manager

I have this phone and it has good properties but it lost all the connections frequently. Until reboot It doesn't responds.
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1 REPLY 1

Christine_ASUS
Community Legend II

‎11-10-2020 06:05 PM

Hi mehmed.celebi
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
3. If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
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